Damaged Shipments
Refused Shipments
Shorted Shipments
Lost Packages

Any damaged or shorted shipments must be reported within 36 hours of you receiving them.

Damaged Products Damaged shipments must be reported with in 36 hours (excluding Saturday and Sunday), the original shipping box and packing materials MUST be held on to until UPS, FedEX, USPS or any other carrier we used deems them unnecessary for claim purposes. If not reported within 36 hours, we are unable to initiate a claim with the shipping carrier and the package is deemed as received in acceptable condition.

Shorted Shipments When 2 or more items have been ordered, the products may be shipped in more than one package, shipped on different days and arrive on different days. If you have not received 2 or more shipment tracking numbers and you did not receive all of the products you ordered contact us at 866-469-7417 or 619-730-2413 to report any missing product(s) from your shipment.

Refused Shipments For all shipments refused by the recipient, all shipping charges, both to you as well as the return shipping cost and processing and restocking fees will be paid by you. The sale of products that were free shipping at the time of the sale will still be subject to shipping charges, both to you as well as the return shipping cost and processing and restocking fees. The refund will be the amount of the sale less the total of all shipping, processing and restocking fees. Refunds will not be issued until the credit card or PayPal transaction has completed the credit card clearing process and the package was received by VeggieSensations.com.

Lost Packages Contact us at 866-469-7417 or 619-730-2413 if your tracking number shows the package was delivered and you have not received it. We will have the shipping carrier place a trace on the package. A trace may take up to 10 business days. We reserve the right to give the carrier your name and phone number for them to contact you if necessary. The product will not be replaced until the carrier has completed their trace for the package. If the carrier comes to the conclusion the package is not recoverable, we will send you a new product. The processing and delivery of the new product may take between 3-10 business days for you to receive it. We will email you a tracking number once the replacement product has been shipped.

For reporting any of the above conditions please email us at admin@veggiesensations.com or call 619-730-2413 Monday – Friday 8 am – 5 pm Pacific Time.

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